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Implementing a new CAD/CAM solution is a large-scale project. This real project requires the mobilization of human resources over time, both for the implementation and for the handling of the software. It is therefore crucial to call on a partner aware of this major issue, for whom support and proximity to customers is a central point. Not neglecting customer service and training when choosing a CAD/CAM solution will allow you to overcome the barriers of complexity and implement the tools essential to the development of your business as simply as possible. Follow the leader!
CAD/CAM solution: the importance of customer service and training in 3 key points
1. Benefit from support from the preliminary phase and throughout the installation phase of your CAD/CAM software
Several steps are necessary for the implementation of a CAD/CAM project. The first of these consists of drawing up specifications in which the company defines its objectives with a view to choosing the most suitable solution. Although essential, this exercise can be difficult. It is not always easy for managers to know exactly what business specificities and functionalities to take into account when choosing software. To take full advantage of the benefits of the chosen tool, it is therefore in your best interest to call on a service provider capable of offering an informed outside view of your activity, as well as a perfect knowledge of the workings of a CAD/CAM solution.
2. Take advantage of a certifying and complete training over time
Having a computer equipped with high-performance software is a sine qua non for CAD/CAM, but it is not the only one. Among the points not to be overlooked, training is a crucial phase. Thus, before embarking on the acquisition of a software solution, it is essential to ensure that an initial training stage is provided by the publisher during the installation phase. A good practice is to approach users you know and ask about their opinions. Did the training provided allow them to quickly learn the software and use it independently? In addition to this training and for a better optimization of your processes and your productivity, you will have to favour a software solution providing methodological support. For a quality service, also take into account the geographical proximity of the agencies and resellers of your future CAD/CAM solution.
3. Take advantage of technical support and efficient after-sales service
The quality of software is often measured by the competence of its customer service. Depending on your activity, it is thus possible that the productivity of your company depends largely on the availability of technical support. To put all the chances of success on your side, turn to a partner offering a relevant maintenance contract who can help you solve technical problems as quickly as possible, via a telephone platform or a local agency.
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