The Altendorf Group has launched a new customer service app
Users of Altendorf sliding table saws and Hebrock edgebanders can now benefit from even faster and more efficient Altendorf Group service. The new service app, which is particularly unique in the industry, is the digital customer interface to Altendorf. The app will also be the future platform for further digital offerings from the Altendorf Group.
In the interests of increasing efficiency and availability, production environments and processes in the processing of wood, metal and plastic are becoming increasingly digitalized. The support and service of production technology is also subject to increasing digitalization.
In order to reduce support and service paths for users, the Altendorf Group offers a digital and direct channel to the proven Altendorf service: the new myALTENDORFGROUP app. After registering, customers can directly access the data of their own Altendorf and Hebrock machines, as well as machine documentation and training videos.
If, for example in a carpentry, the Altendorf sliding table saw or the Hebrock edge banding machine is malfunctioning, the carpenter can use the app to contact an Altendorf service technician directly via chat or video support. He then can directly provide digital support via chat or video call. Spare parts can also be requested and ordered directly via the app. With the help of the displayed service history, it is very easy to access all past service cases.
“The new myALTENDORFGROUP app makes it even easier for our customers to contact us. We can provide direct assistance via video support and thus contribute to fast machine availability. Of course, personal contact with our customers is always a central priority for us, so the app is an extension of our existing personal customer communication,” says Jörg Woestkamp, Head of Service at the Altendorf Group.
In a further step, the app will also be made available to Altendorf Group dealers worldwide as their own support tool.
The myALTENDORFGROUP app is available now for iOS and Android.
Global market leader for premium sliding table saws and edgebanding machines from Minden
Altendorf Group GmbH based in Minden/Westphalia is a global market leader in the production of premium sliding table saws for small-scale wood, metal and plastic manufacturing. The engineering company Hebrock has been part of the Altendorf Group since 2018. The company group has expanded its products with high-quality Hebrock edgebanding machinery and has secured its unique position as a competent trade partner for the future. Altendorf was founded in 1906 and is a strong, globally renowned brand. Its most successful product is the F 45 circular saw, also known as “The Altendorf”, and is an international synonym for the circular saw product category. The Altendorf Group has subsidiaries in Australia, China, India and the USA. The company operates production facilities in Hüllhorst and Minden, Germany, and in Qinhuangdao, China. Altendorf employs more than 360 staff worldwide.